Our goal is to provide 100% customer satisfaction. Our Pinnacle Platinum Guarantee™ states that your order will ship on-time, exactly as you approved it or we will re-run the order or refund your money...it's that simple! This ensures that if your order is not exactly as you approved it, simply return it and we will replace it or refund your money. Please feel free to call our product hotline at 877.300.2007 if you have any questions.
We source products from only the highest quality suppliers, both domestic and international, and all suppliers are required to be active QCA members or undergo our internal Structured Supplier Management Program prior to being added to our supply chain.
Additionally, our internal systems are designed to improve order accuracy and allow more transparency to the ordering process. Our proprietary order management system, OrderWorks™, includes an Online Order Confirmation process that allows our clients to review and approve all projects via a simple and intuitive web based interface.