If you are not sure if you have the correct artwork format just send it and we will let you know.

This is what we prefer:

Digital Files:

1. Native Adobe Illustrator files (vector art with paths) in an EPS format with all fonts converted to outlines.
2. Adobe Photoshop files in EPS or TIF format in a 300 resolution at the actual size.
3. Please list the fonts used if you know them.

B & W Printouts:

1. 300 dpi resolution at actual imprint size.
2. Please make sure the art is crisp and clear.

This might work:

1. Microsoft Word / PowerPoint / Corel Draw / Freehand or any other professional design program file for PC or MAC
2. Please make sure that you have included any placed images.

This almost never works:

1. JPEG / GIF / Bitmap images that you have dragged off of a website or someone else has given you in a low-resolution format.
2. We usually have to recreate these logos from scratch which may incur artwork charges.

Please Do Not Do This:

Take a small-size, low resolution/jagged image and change the name to have a ".eps" extension. This does not change the file type.

Send over whatever you have and we will evaluate and let you know what needs to be done. We will do whatever we can to make sure that your order is not held up because of artwork problems. Often times we can recreate your logo quickly with little or no charge. However, if your artwork is complex or we have difficulty reproducing it, we may have to charge you a small art charge based on the time spent fixing it. Typically we charge $40.00 per hour.

PMS stands for Pantone Matching System®. It is the standard color matching system that allows printers to choose a color without leaving it up to an individuals' subjectivity. Each color in the Pantone? color chart corresponds to a particular number so that if you say your logo is royal blue, we can pick an accurate blue to recreate. PLEASE NOTE: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS color chart. To see an online PMS Chart click here

You can e-mail your artwork to: art@pinnaclepromotions.com

For printed artwork please send to:
Pinnacle Promotions Inc.,
6649 Peachtree Industrial Blvd
Suite N
Atlanta, GA 30092
Attn: Art Dept

For Larger Files you can FTP directly to our server. Please call Stacey at 770.457.6226 x233 for Login information.

You can either order directly online (at the individual product page) or by calling us at 800.351.4226.

Immediately after placing your order you will receive an e-mail with instructions on how to send us your artwork. Once we receive your artwork and our art department has set-up your proof you will receive an e-mail or fax containing your Order Confirmation and Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process and will send you a shipping information sheet including your tracking numbers when your order is on its way.

We do everything possible to prevent mistakes on orders. Before we begin production of your order you must sign off on a complete Order Confirmation and Digital color art-proof. For orders in excess of $2500 (when time allows) we will do a pre-production proof.

We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive On-Time and error-free. In the event that your order is incorrect we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have a 10+ year impeccable reputation for service & quality and take customer satisfaction very seriously.

Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.

Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping. You can pay by credit card (Visa/Mcard/Amex), company check or any other standard, legally-recognized form of payment. Customers wishing to be put on Account status must fill out a credit application. Large Organizations and Government Purchasers may use corporate purchasing cards. If you choose to pre-pay by company check we cannot process your order until your check clears our bank.

We offer open account status to qualified businesses. To fill out a credit application please . Please note that it takes up to 10 days to process credit requests. If you need your items in a hurry you may prefer to pay by credit card for this order.

We pride ourselves on our RocketShip^™ Express Service - we have hundreds of success stories. We can produce thousands of promotional items and apparel in as little as 24 hours. Look for the RocketShip? logo throughout our website and check under the "Production Time" heading to see our express time-frame. If you need immediate help do not hesitate to call us directly and we can suggest our most popular items! 800.351.4226

We specialize in corporate merchandise and are not a retail site for individual purchasers. Although we would like to accommodate orders for 1 item at a time that simply is not our business. We make every effort to keep our minimum order quantities as low as possible, but sometimes we just have to say no. . .

Minimum quantities are listed as the starting pricing column. However, sometimes manufacturers will have an Absolute Minimum quantity of 1/2 the listed quantity. This minimum usually requires a "less than minimum" charge and varies in amount from manufacturer to manufacturer. If you have questions concerning an "Absolute Minimum" please feel free to contact us at: sales@pinnaclepromotions.com

Absolutely. However, we reserve the right to inquire about sample requests and will refuse to accommodate any request we feel is abusive. Our standard policy is that we do not charge for samples under $8.00 if you provide us with your shipping account number. Otherwise we may choose to charge you for samples.

Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item that you order, that quantity can vary from 5% - 10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.

We prefer to ship by either Fedex or UPS. The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier and we can ship on your account if you would like. If freight charges are not specified on your Order Confirmation we will bill your freight post-shipment and may show up as a separate charge on your credit card.. Our standard freight method is UPS Ground Service.

No Problem. Depending on the complexity of your shipping instructions we may have to add a per-location, drop-ship charge - usually $7.00 per location

We have shipped all over the world from Japan to Australia and currently have customers on almost every continent. We prefer to ship Fedex International and can handle everything from Customs to packaging for an additional charge.

We guarantee that we will ship your items on the designated day via the method that you have approved. However, ownership of the goods passes to the customer once we deliver them to the carrier. We will do everything within our power to help you with any situations you encounter. All of the major carriers that we work with have policies relating to these situations that you should investigate prior to placing your order.

Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting and are set-out under the "Set-up" section of your order confirmation. Although these are one-time costs, for certain items there are re-set charges, which will also be noted separately.

Just call 800.351.4226. Please have your job number or customer name handy and we can answer your questions immediately. Keep in mind that you will receive a confirmation and your tracking information on the day that your order ships.

Please make sure that the "Firm Event Date" Box is checked on your order confirmation. Production times stated on each product page are estimates only and vary according to manufacturer. Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. Unless we are notified otherwise, we assume that the standard production time is appropriate. Also, please note that we reserve the right to adjust delivery times based on customer need. In other words, we may change your ship date by a day or so in order to accommodate a customer with a rush request. We will notify you immediately if we choose to do so.