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Frequently Asked Questions

Artwork

What format should I send my artwork in?
What if I cannot get the artwork in the correct format?
What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes?
Where should I send my artwork?

Placing An Order

How can I place an order?
What happens after I place my order?
What if I receive my order and I'm not Happy? Is there a Guarantee?

Payment Information

How can I pay for my order?
How can get an Account/Can you bill me?

Rush Orders

What if I have a Rush Order?

Minimum Orders, Samples & Unimprinted Items

What if I only want 1 item without a logo?
What is the minimum quantity that I can order of a particular item with my logo?
Can I order a sample before I purchase a product.

Over/Underruns

What is an Over/Underrun?

Shipping Informations

How do you ship my items?
What if I have multiple destinations?
Can you ship Internationally?
What if UPS or Fedex loses my shipment?
What are Set-up Charges?
How can I find out the status of my order?
What if I need my products for a specific event date?